Shipping policy

Welcome to Steamed Up! We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below before placing your order.

Processing Times

All orders are processed within 2–7 business days unless otherwise stated on the product page.

Please note:

  • Business days do not include weekends or holidays.

  • During launches, sales, or high-volume periods, processing times may be slightly longer.

  • Custom or made-to-order items may require additional processing time.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • United States: 3–10 business days

  • International: 7–21 business days

Delivery times are estimates and are not guaranteed.

Tracking Your Order

Once your package ships, you’ll receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages

Steamed Up is not responsible for:

  • Lost or stolen packages marked as delivered

  • Delays caused by carriers, customs, weather, or incorrect shipping information

  • Packages sent to incorrectly entered addresses

If your package is lost in transit, please contact the shipping carrier first. If you still need assistance, contact us at your support email.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address:

  • The customer may be responsible for additional shipping fees

  • Orders may be refunded minus original shipping costs

International Shipping

International customers are responsible for:

  • Customs fees

  • Import duties

  • Taxes or additional charges required by their country

Steamed Up is not responsible for delays caused by customs processing.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged item and packaging

We’ll work to resolve the issue as quickly as possible.

Contact Us

For shipping questions or support, please contact us at:

Thank you for supporting Steamed Up!